Shipping & Returns

Returns Policy


All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply:

  • Any returns must be authorized by an authorized representative of the Seller before any credit may be given.
  • Where the Seller agrees to accept the return of goods that are not damaged, the Buyer will be responsible for the cost of carriage and may be subject to a restocking fee at discretion of the Seller and will ensure that they are carefully packaged to avoid any damage in transit.
  • The Seller will not be obliged to accept any goods or packaging that is damaged in any way.
  • Credit of amounts due or paid shall be at sole discretion of the Seller and will only be given for goods that are in saleable condition.  

You may contact us as follows:


Divergent Alliance, LLC
2658 Corporate Pkwy
Algonquin, IL, 60102
 

Phone: 847-531-0559

info@divergentalliance.com

 


Shipping

We can ship to virtually any address in United States. Note that there are restrictions on some products. 
Please allows 3 to 5 business days for processing and items to be shipped, depending on size of order.

For each order, a small handling fee will be applied along with a fixed shipping price for each item added to the order. Based on the size and weight of the order, we will use UPS, FedEx, or USPS for shipping. 

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Due to the size and weight, some orders will not be shipped from the office of Divergent Alliance LLC. In those cases, they will be direct from one of our manufacturers. 

In some cases we may provide an estimated shipping price and lead time based on what is reflected from our manufacturers.

You may contact us as follows:


Divergent Alliance, LLC
2658 Corporate Pkwy
Algonquin, IL, 60102 

Phone: 847-531-0559

info@divergentalliance.com